Od165 Privacy Policy – our commitment to protecting your data

1 Introduction & Purpose of This Policy

Welcome to od165.com. We, the team behind the od165 platform, believe that your personal privacy is a fundamental right. This Privacy Policy ("Policy") explains what information we collect, why we collect it, and how we use and protect it.

This Policy applies to all od165 services, websites, and mobile applications. By using our platform, you agree to this Privacy Policy. If you do not agree, we ask that you discontinue use of the platform.

This policy was written in plain language with our Bangladeshi users in mind. If you have any questions, feel free to reach out to us directly — we're always happy to help.

2 What data we collect

Od165 collects information in three main ways: what you provide directly, what is collected automatically, and what we receive from third parties. Details are outlined below:

We only collect information that is necessary to operate our services. Collecting excessive or unnecessary data goes against od165's policy.

3 How Your Data Is Used

Od165 uses the data it collects for the following purposes. Each use has a clear reason behind it, and we never misuse your information:

• Account Management: Your identity information is used for registration, login, password resets, and profile updates.
• Payment Processing: Financial data is used to process deposits and withdrawals, and transaction patterns are analyzed to detect fraud.
• Customer Support: Your account and activity information is accessed solely to properly address your queries or complaints.
• Promotional Communications: If you have opted in to receive marketing emails or SMS, we will send you relevant offers. You can unsubscribe at any time.
• Security & Fraud Prevention: Device and behavioral data is analyzed to detect unusual logins, suspicious transactions, or multiple accounts.
• Legal compliance: Certain data must be retained to meet regulatory requirements and comply with anti-money laundering laws.
• Service Improvement: User behavior is analyzed to improve the gaming experience, and this is always done using anonymized data.

4 Data sharing & disclosure

Od165 follows strict rules on data sharing. Under normal circumstances, your data is not shared with anyone. It may only be shared in the specific cases outlined below:

• Payment processors: Payment gateways such as Bkash, Nagad, and Rocket receive only the minimum information required to process transactions. They operate under their own privacy policies.
• KYC Verification Services: Certified third-party services are used for identity verification and may only use your data for that purpose.
• Legal authorities: We may be legally required to disclose information in response to court orders, government directives, or money laundering investigations.
• Technology service providers: Server hosting, cybersecurity, and data analytics providers may access limited data under strict confidentiality agreements.

Od165 has formal agreements in place with all third parties, holding them accountable for protecting your data. No third party may use your information for their own purposes.

5 Cookie policy & tracking

Od165 uses cookies and similar technologies on its website. Cookies are small files stored in your browser that help us improve our services.

• Essential Cookies: These cookies are essential for keeping your login session active and maintaining security — the site cannot function without them.
• Functional cookies: Used to remember your preferred language, theme, or settings.
• Analytics cookies: Used to understand which pages are visited most and where issues may arise. This data is anonymized.
• Cookie controls: Cookies can be disabled through your browser settings, though this may limit certain features.

6 Data Retention Period

Od165 does not retain your data indefinitely. A specific retention period is defined for each type of data:

• Account Information: Retained for as long as your account is active and for 5 years after closure for legal compliance.
• Transaction Records: Financial regulations require a minimum retention period of 5 years.
• KYC Documents: Retained for up to 5 years following the completion of verification.
• Customer support chat: Retained for up to 2 years after last contact.
• Log & Session Data: Typically deleted within 90 days.

Once the retention period expires, your data is securely deleted or anonymised so that your identity can no longer be traced.

7 Your Privacy Rights

At od165, you have full control over your own data. You may exercise the following rights at any time:

To exercise any of your rights support@od165.comto email us. We typically respond within 30 business days. Additional verification may be required to confirm your identity.

8 Technical data security measures

Od165 uses industry-leading technology to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All data transmitted through the website and app is protected with 256-bit SSL encryption.
• Data encryption: Sensitive data stored in our databases — including passwords and financial information — is secured with AES-256 encryption.
• Two-Factor Authentication (2FA): OTP verification at login is used to prevent unauthorized access.
• 24/7 monitoring: Our 24/7 security team detects any suspicious activity in real time.
• Regular Security Audits: Regular penetration testing and security assessments are conducted by third-party experts.
• Staff training: All our staff receive regular data protection training and are bound by strict confidentiality agreements.

9 Third-party links & services

The od165 platform integrates certain third-party services, such as payment gateways. These services have their own privacy policies that are outside od165's control.

• We recommend reading the privacy policy of any third-party service before using it.
• od165 works exclusively with trusted and accredited payment providers.
• od165 is not responsible for the actions of third parties, but we only work with trusted partners.

10 Protection of minors' data

Od165 strictly does not serve anyone under 18. We do not knowingly collect or process any personal information from minors.

If a parent or guardian believes their child has registered on od165, please contact us immediately support@od165.comto get in touch.

11 Changes to the Privacy Policy

Od165 may update this Privacy Policy from time to time. Changes may occur due to service updates, legal requirements, or security improvements.

• For significant changes, a notification will be sent to your registered email or displayed on the platform.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly so you are always aware of any changes.

12 Contact Us

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us:

Our privacy team typically responds within 2–3 business days. For urgent security matters, we make every effort to respond even faster.